FAQs

Yes, we have. Our physical shop is located at Shop 1, G/F, Transport Plaza, 2-6, Fung Cheung Road, Yuen Long, N.T.  (Tel: +852 3620 2212)

Prices may differ between our online shop and our physical shop. Specials may sometimes be offered through only one of our shops.

The warehouse for our online store is based in Tuen Mun and all orders are despatched from there. We are not able to dispatch any orders from other shop.

Online Shop: 10:30am ~ 6:30pm (Monday to Friday, except public holiday)  

Yuen Long Shop: 10:30am ~ 9:00pm (Monday to Sunday)

Yes, all the products we sell are vegan!

While none of our products contain dairy as an ingredients some are made on equipment which also produces products with dairy in them so some do carry the warning “may contain traces of dairy”. People with allergies should closely check the labels for each product before purchasing.

The non-food products we sell have all been certified cruelty-free by international standard (eg Leaping Bunny)

In an ideal world manufacturers of vegan products would be big enough to have their own dedicated vegan facilities but unfortunately most still have to share factories with other businesses who may manufacture products that contain dairy. Some of our products also come from companies who produce both vegan and non-vegan products, we stock their vegan products as we hope to encourage them to expand their vegan ranges. In both cases, while every effort is made to keep equipment clean and separate there is a very slim chance that an airborne particle may reach this equipment. Legally this slim possibility must be declared.

To create an account now, click here.
Alternatively, we'll offer you the option to create an account as part of the checkout process when you shop with us online.

It's really easy. Just sign in to your account to change your personal details, account password, email address, delivery/billing address or marketing preferences. 

To close your account please contact us and we will be happy to help.

To reset your password just follow these simple steps: 

1) Click 'Sign-In' icon  at the top right-hand corner 

2) A pop up box will appear, click 'Login'

3) At the Login page, click 'Forgot your password'

4) Enter your email address 
5) An email with a password reset link will be sent to that email address, please follow the instructions within that email 

Please allow a few minutes for the email to arrive in your inbox 

If you cannot find the email, please ensure you have checked your spam/junk folders 

If you have requested more than one password reset email, please ensure you use the link in the latest email received

For details, please click here.

For details, please click here.

We offer various kinds of payment options for you to pay for goods. For details, please see this page. 

You can earn OVS points every time you shop in our online store or refer our page to your friends. For details, please click the "Your OVS Rewards" tab at the left hand side of the screen. 

Once you've earned enough OVS points, you'll be eligible to redeem your points such as a discount coupons or free gifts.

You can redeem points by signing into your account at our store and then clicking on "Your OVS Rewards" tab at the left hand side of the screen.  

When the rewards program pop-up appears,  you will do the following steps:

1. Click on the link that says 'See rewards you can earn'. This will take you to your Rewards page.
   
2. In the Rewards page, click 'Redeem' on the coupon that you would like to redeem. 
   
3. Once you have redeemed your coupon, a section will appear with the coupon code that you can copy and paste the code during the checkout process. (an email will also be sent to them with the coupon code for safe-keeping). 
   

Yes! OVS points only last for 1 years, so make sure you use them straight away to avoid disappointment.